FAQ

  1. Do you deliver to my country or area?

We temporarily only support transactions and delivery to the USA. Some of the area of USA are not supported due to the limitation of our courier companies：

 

  1. Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions

 

  1. What payment methods do you accept?

We only accept PayPal payments.

 

  1. How secure is my online order?

Your payment information is not stored on our servers. All of your information is entered into an SSL secure web page.

 

  1. Can I change my shipping address after placing an order?

Please ensure that you have provided the correct verified shipping address. We do not take responsibility for customers' wrong product orders and wrong or unverified shipping addresses. Customers have to bear the cost of returning the wrong orders and the reshipping costs due to incorrect, unverified shipping addresses entered at checkout.

 

 

  1. How long does shipping take & how can I track my package?

We offer free shipping on most orders if shipping to US. Please allow 5 to 7 working days for us to prepare your order. We are committed to getting your items to you as soon as possible. Estimated Shipping Delivery Time: For orders from the USA: 6 - 15 working days. You'll receive an e-mail that confirms your order has been shipped, issues your shipment tracking number. This tracking information may take up to 3-5 business days to become available.

 

For more shipping info. Please check our shipping policy- Shipping & Delivery

 

  1. What do I do if I have missing items in my order?

Please contact us immediately at saraqiming@gmail.com

 

  1. What if I have to cancel , change or modify the order?

If you need us to cancel or change your order for any reason, please contact us within 2 hours of the final payment. Once the order processing starts and sends your package to the shipping carrier, we can’t stop the order. You will receive a full refund if we cancel your order.

 

  1. Do you support returns?

Our returns policy covers 7 days. If 7 days has passed since the time of your delivery, unfortunately, we cannot offer you a refund or exchange. We carefully inspect our products before shipment to ensure customers recieve the right product. If you receiving wrong, broken, damaged items or having issues with the product within 7 days (if applicable). Please contact saraqiming@gmail.com with the pictures of the fault. We will work with you to ensure your satisfaction.